- I take full responsibility for our customer’s experience.
- I do what I say I’m going to do.
- I don’t overpromise and I’m able to deliver on commitments and balance competing priorities.
- I do the little things, as well as the big things, that blow people away.
- I seek out and listen to customers needs in order to develop ideas and solutions.
- I respond to customers in a prompt, courteous and knowledgeable manner with thorough follow-up.
- I challenge or question the status quo or traditional way of doing things and am open to new ideas even when things are going well.
- I go the extra mile. I’m willing to do whatever it takes to accomplish the job, plus a little more.
- I keep things fun, the world has bigger problems than the daily challenges that makes up my work. I don’t take things, or myself, too seriously. I laugh often.
- I listen generously. Listening is more then just not speaking, I am present and engaged.
- I take responsibility for representing our values when communicating externally and internally.
- My verbal and written communication is concise, thoughtful and effective.
- I keep others informed in a timely basis.
- I treat my colleagues with respect and compassion by responding when appropriate in a timely and professional manner.
- I communicate to be understood. I know my audience, write and speak in a way they can understand. I use the simplest possible explanation.
Problem Solving (Creativity)
- I choose courage over comfort by facing difficult tasks and conversations rather than avoiding them.
- I stay aligned with my values when facing tough decisions.
- I am willing to push back on tough decisions.
- I reach out for help when I need it.
- I ask for what I need instead of blaming others or feeling resentful.
- When there is a setback, failure, or disappointment, I’m able to identify the key learnings and share them within the team and organization.
- I regularly engage in self-development activities.
- I recognize opportunities for process improvement and performance improvement.
- I seek to learn something new on every project.
- I am able to overcome resistance to change.
- I am fully engaged. For example you will never hear me saying things like, “its not my job” or “its not my problem” or “I don’t care”, or acting as if I don’t care or am unwilling to own my problems.
- I work to exceed expectations in every facet of my work.
- I take initiative vs. always waiting for direction.
- I practice integrity in all that I do by choosing to do what is right over what is fast, fun, easy or comfortable.
- I hold myself accountable for my wellbeing versus blaming others or feeling resentful.
- My deliverables are consistently on time and on task.
- I maintain composure in a crisis and keep others focused and moving forward.
- I bring meaningful strategy and ideas to the team vs. “ just following directions.”
- I don’t judge others when they ask for help or for what they need.
- I acknowledge when I can’t follow through on a commitment.
- I’m flexible.
- I am willing to talk about my emotions even if it feels awkward.
- I recognize and congratulate others on their good work.
- I take responsibility for developing and maintaining professional relationships with our team, service partners and customers.
- I hold others accountable in a productive way.
- I have direct, honest conversations with people rather than talking about them to others, or pretending that I agree in the name of “being polite.”
- I show up to work and to meetings on time and well prepared.
- I understand the company goals and priorities.
- I always ask why. I don’t accept anything at “face value” if it doesn’t make sense to me, there is no better question then “why”, I never stop asking it.
